FAQs

How do I buy?

You can contact me or buy online in my Etsy shop.

Where can you deliver to ?

For online orders I deliver to the UK including the mainland, Northern Ireland, Isle of Man the Highlands and the Islands.

For overseas buyers, I will calculate the best shipping rate for your destination and let you know the total cost before reserving your item for you and arranging payment & postage.

How can I pay ?

I accept payment by Paypal. You do not need an account to pay and Rural Retro never has access to or stores your payment information. If you have a paypal account the delivery address must match your billing address.

How are my items delivered ?

All orders are sent via Royal Mail signed for delivery. For more information see my delivery & postage page.

How are my items packaged ?

Smaller items are normally packaged in jiffy bags, larger parcels may be sent in boxes. I always use recycled packaging where ever possible to save you money on postage costs.

Can I cancel my order ?

Yes, if you would like to cancel your order please inform me within 14 days of receiving your order. I will refund all costs but you are responsible for return postage. For more information see my delivery & postage page or my terms & conditions.

What happens if my item is damaged ?

In the event of your order being damaged please contact me as soon as possible and I will either refund or exchange the items.

Can I collect my purchase in person?

If you live in Shropshire, or are visiting friends and relatives, get in touch before making a purchase and I am happy to come to a suitable arrangement for collection where possible.