Rural Retro accept payments via Etsy OR using Paypal for direct payments. Paypal is a universally accepted and trusted method of online banking and accepts all major credit cards. You do not need to have a Paypal account to use this method of payment and at no time does Rural Retro have access to your financial information.
All items below £50 include FREE POSTAGE within the UK. These are dispatched using Royal Mail 2nd class post.
Items above £50 are dispatched using Royal Mail signed for delivery.
The UK delivery charges per item where applicable are:
Up to 2kg £4.50
Over 2kg £7.00
Maximum charge for multiple purchases or very large or heavy items is £15.00.
If you would prefer to collect your item in person, please contact me before making a purchase and I will be happy to make suitable arrangements with you if possible. Your items will be very carefully packaged using protective materials. I re-use and re-cycle materials wherever possible, which benefits the environment and saves you money on packaging costs.
I aim to process your order as quickly as possible. Items are normally dispatched within 3 working days of payment and can take up to a further 5 working days to deliver.
I hope you will love your purchase but I offer a full refund if for any reason you are not happy with your item when it arrives. All I ask is that you provide written confirmation that you would like to return your item within fourteen working days of receipt. You must confirm the following:
1) Your name and address
2) Order number if applicable
3) Reason for return
The cost of returning items is payable by you and you are responsible for the item until it arrives back with me so I strongly recommend you use a service that provides tracking or insurance to return items.
Vintage items - Genuine vintage items are likely to have wear consummate with their age. (I believe this adds to their unique charm). I take care to describe the general observed condition and provide images to aid descriptions. Please note that toys and games are not suitable for children as they are sold as collectors items and do not comply to today's safety regulations. Please also be aware that different computer screens can display slight differences in images such as colour and may not be 100% accurate. If in the unlikely event a vintage item has been significantly mis-described then please contact me before returning the item. In this event, a full refund, including the outward and return postage costs will be made.
I take great pride in delivering your goods as quickly and efficiently as possible but sometimes unforeseen delays, breakages or "oops" events can occur. Whatever the problem I will resolve it in a fair and reasonable way so please contact me as soon as you discover a problem so the issue can be resolved to your satisfaction.